Team Spotlight: Meet Jennifer Kloc
One of the first things I learned about hiring employees was to seek out “good people”. That is, people who are genuinely nice, who treat people like they want to be treated and who would treat my business like it was their own. We were pretty certain we found just that kind of person back in 2001 when Casey Kruse hired Jennifer Kloc as a server at Kruse and Muer at the Village. That proved to be true. We have more guest requests for Jen as a server than any other person in the company. That’s because Jen genuinely likes her guests! It is business as usual to see her giving and getting hugs and sharing conversation at the tables. This is what differentiates our business from others and provides that needed boost in sales during difficult economic periods like we are now experiencing.
Now, a ten-year veteran, Jennifer speaks fondly of the friends she has met during the years. “I love that I can talk to people, laugh with them, cry with them, share stories, and I actually make a living doing it,” she said, smiling. “I have made many friends that come in and ask for me by name. Knowing people appreciate me has helped me get through some tough times in my life.”
Jennifer recalls all the fond memories from her experiences through the years: being covered head-to-toe in Charley’s Chowder due to a busy Mother’s Day mishap, serving Pistons’ Chauncey Billups during his Fox News interview at the restaurant, busy-day meltdowns servers have occasionally, and reassurances from Casey Kruse calming her and telling her she is the Village’s rock (to which many guests would agree!) Of all the memories, Jennifer said the most enjoyable times at Kruse and Muer aren’t the biggest moments, but the daily conversations that she shares with guests and co-workers. “Every day, all of my wonderful guests make me feel special,” she said.
Jennifer’s love of family may be the reason she fits the Kruse and Muer mold so well. She has been married for 23 years to her husband, Brian, has four children, John, Monica, Mike and Katie, and is the proud grandmother of Anthony and Ava. You may find them in and out of the restaurant, just dropping by, helping out, or bringing the grandkids in to meet all of Jennifer’s many wonderful friends. We’re very lucky to have Jennifer as part of the Kruse and Muer family.